FAQs

You can follow the status of your order in real time from your account by logging in from the site, the status is only visible when the order is being shipped.

When your order is confirmed, you will receive an order confirmation email with your order number. Then once shipped, a new email will be sent to you with a package tracking number that you can use to track the package during its delivery directly on our carriers' website.

We work with the best carriers to provide you with the most efficient and fastest shipping service.

Please remember that when you have ordered a product labeled "7 day shipping", delivery may take up to 10 business days.

If you can't find this information in your mailbox, check your spam folder.

Orders are processed as soon as you place them, so it is not possible to add or change items. We recommend placing a new order for the items you wish to add at https://zoeplace.com

Yes, you can cancel your order.

This is only possible within the first two hours of your order. You must send an email to contact@zoeplace.com for cancellation of your order.

Please note that once your order is placed, you have a limited time due to our fast processing method as well as contingencies related to shipping schedules.

Confirmation emails are sent automatically by our system.

If you haven't received one, check your spam folder. If you do not find anything in your spam folder, we recommend that you contact our customer service: contact@zoeplace.com.

The term "cancelled" means that your order will not be fulfilled, normally due to the following factors:

1- You have requested the cancellation of your order;

2- Due to a payment processing error, please check the payment method used.

3- The items may be out of stock, in this case we will send you a promo code that you can deduct at any time on your next orders on www.zoeplace.com or we will refund you.

In the field of online commerce/purchasing, a coupon code or promo code is a computer-generated code, composed of letters or numbers that consumers can enter in a promotional box on the shopping cart (or page payment) from a site to obtain a reduction on their purchase.

Zoeplace is 100% encrypted, so your information is inaccessible to others. Payments are provided by Stripe and Paypal, which are trusted players in the field of transactions.

Our logistics center is located in France but we deliver throughout Europe. Delivery times may vary depending on the products:

Product labeled “24h shipping”: delivery via Chronopost between 48 and 72 hours

Product labeled “shipping within 7 days”: delivery times, via Chronopost, are approximately 7 to 10 working days.

Zoe Place is an online store, so we do not have a physical store. We all ship directly from our warehouses to your door for your own convenience. It is also possible to choose delivery to a relay point via chrono relay.

If the customer is absent when the goods are to be delivered, the delivery carrier will leave a note indicating how to arrange a new delivery time.

First of all, we are really sorry!

If you notice that an item is damaged, you have 14 days to return it to us.

Please email us at contact@zoeplace.com with the following details:

• Your order number
• Description of the problem (e.g. wrong/defective item)
• A photo or video of the problem.
• Send the item to the address we will give you, the shipping costs will be at our expense.
• After verification and validation of the problem, we will reimburse you directly for the amount of your order in the form of a voucher (if you would like another form of reimbursement, please let us know).

• Check your bank account.
• Contact your bank.

Processing time is typically 3-5 business days.

If you have done all of this and still have not received your refund, please contact us. Remember that we need your IBAN for reimbursements: contact@zoeplace.com