Return and refund policy

We offer you a 100% “Satisfied or Refunded” Guarantee on all our products!

Please note , this return/refund policy only applies if you have correctly indicated your address when placing your order, you have not indicated a relay point and you were present to receive your order at the address indicated on the purchase order or at the post office (in case of non-presence for receipt at the address indicated). If for any reason, in the event of a no-show, the order has been returned to the sender or destroyed, no refund or exchange will be granted.

You wish to cancel or modify your order:

Most orders are processed within 48 hours. If you wish to cancel or modify your order for any reason, you have 48 hours after ordering to send a cancellation or modification email to contact@zoeplace.com

After this time, the items will have already been shipped. Items can nevertheless be shipped before this deadline.
If the items have been shipped, you will need to wait for delivery and return the items to us for a refund.

You need to make an exchange:

Exchanges are only available on the same item for a size problem. Exchange of a different product is not permitted. We recommend returning your original item for a refund and then placing a new order for the product you want.

You want to return your item: exchange or refund

We accept returns for any reason! Whether you're dissatisfied or simply changed your mind. Our return policy is 14 days from the date the order is received.

The product must not be used and in its original packaging and in the same condition as when received, any product returned without respecting these conditions will not be refunded.

Here's how to do it in 3 steps:

1. Contact support at contact@zoeplace.com to notify that you will be making a return for a refund or exchange.
2. Print and complete the form that will be sent to you by email.
3. Send your item by registered mail with acknowledgment of receipt along with the form to the address indicated in the email.

Upon receipt of the item, we will acknowledge receipt by email. THE reimbursement will then be made on the total amount in the form of a voucher (if you would like another form of reimbursement, please let us know) . If you chose exchange, the new item will be sent to you.

Return shipping costs are your responsibility.

You have not received your package:

Our average delivery times are 7 to 10 working days.
Beyond 60 days , you can request a full refund of your order (in accordance with our return/refund policy).

Contact us at contact @zoeplace.com to report an item not received.

You have received your item, but it is defective:

We are really sorry ! Please email us at contact @zoeplace.com with the following details:

1. Your order number
2. Description of the problem (e.g. wrong/defective item)
3. A photo or video of the problem.
4. Send the item to the address we will give you, shipping costs will be our responsibility.

After verification and validation of the problem, we will reimburse you directly for the amount of your order in the form of a voucher (if you would like another form of reimbursement, please let us know).

You would like a refund:

By default, our reimbursement method is voucher . If you would like to receive a refund, please let us know.

Only the final price paid (after any reduction) will be refunded.

Discount codes or vouchers cannot be re-issued and are non-refundable.

Refunds may take up to 21 business days to be processed.

You are still waiting for your refund:

Check your bank account
Contact your banking institution
Processing time usually takes 3-5 business days
If you have done all of this and still have not received your refund, please contact us at contact @zoeplace.com

WARNING :

If you are shipping an item worth more than €50, you must return the product to us by registered mail with signature.